Solutions, Automated Directory Assistance
Technical innovation has generated increased interest in Operator Service automation - for both traditional Operator Services and for Enhanced Services such as movies, weather, events, sports, restaurant reviews, horoscopes and more. These additional services generate tremendous pull-through benefits for the carrier. This is not surprising when you consider that 90 percent of every call to wireless directory assistance is profit, with that profit split 50/50 between the operator and the wholesale provider.
The key is selecting a development platform that is open, standards-based, flexible and future proof, both in terms of application enhancement and technical improvement. Companies need to be able to leverage the strengths of each supporting technology vendor by selecting the right ASR engines and automation applications for each automation task and upgrading these technologies as other leaders emerge in the market. Carriers enjoy further on-going benefits by consolidating all automated applications on the same platform for economies in facilities, system administration, training and support costs. The Envox 7 Communications Development Platform can reduce the time, cost and complexity of deploying Automated Directory Assistance Solutions.
Envox 7 offers:
- Significant scalability and reliability, with a rich set of administration capabilities for large-scale installations
- Simplified integration with telephony, data, billing, Web services and back office environments
- A graphical programming environment for rapid application development
- An embedded VoiceXML browser
- Tight integration with best-in-class speech products [ScanSoft, Nuance, etc...]
- Easy integration with a wide range of third party hardware and software products through its open APIs
- Open, standards-based platform that ensures outstanding price/performance and rapid ROI
The Envox 7 Studio allows you to quickly create a branded front-end, add speech recognition and text-to-speech capabilities, access phone number data and specify interaction with billing and other back office systems.
Envox 7 was designed for efficient management of carrier class, mission critical solutions such as Automated Directory Assistance. It is a highly scaleable, reliable and fault tolerant. It includes powerful administration tools that focus on configuration management, monitoring and alerting. The Envox 7 Console provides a single point of control over multiple systems, speech resources, integration points and telephony interfaces. This significantly reduces the time and cost of administrating large-scale installations.
Envox 7 supports:
Standard directory assistance phone Listings
Speech recognition automation (partial and total)
Operator assistance
Call connections
"Yellow Page" listings
Concierge services
Voice portal services