Solutions, Contact Center
Customer relationship management (CRM) is a customer-focused business strategy designed to optimize profitability, revenue and customer satisfaction. When designing a Contact Center, organizations must implement collaborative enterprise processes and technologies that support customer interactions throughout all channels. While the goals are the same in all organizations, implementing the precise solution to achieve these goals is unique to every organization.
Envox 7 is an ideal platform for deploying critical Contact Center solutions and easily integrating them with existing CRM, Enterprise and Web service systems. Envox 7 offers:
- A multi-modal platform that combines sophisticated call control functions with built-in web, email, fax and data communications capabilities
- An embedded VoiceXML browser
- Tight integration with best-in-class speech products [ScanSoft, Nuance, etc…]
- A graphical programming environment for rapid application development
- Designed to snap right into existing IT, telephony and Web services infrastructures
- Powerful management tools that significantly reduce the time and cost of administrating large-scale installations
- Open, standards-based product that ensures outstanding price/performance and rapid ROI
Envox 7 is an excellent platform for deploying critical Voice Solutions that easily integrate with existing CRM, IT and Enterprise systems. The Envox 7 Studio allows you to quickly develop custom menus, add speech capabilities, execute VoiceXML scripts, build application logic, integrate with data sources call Web services, incorporate email and web actions and assure intelligent transfers to agents when needed. The Envox 7 Console provides a rich set of administration capabilities that focus on configuration management, monitoring and alerting, a feature important for large-scale implementations with multiple sites and integration points.
The Envox 7 value proposition is built around its ability to leverage existing investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and enabling technologies that will be required in the future. With Envox, you get fast implementation and even faster return on investment.
Envox 7 supports:
Interactive Voice Response & Speech-enabled Solutions
Skills-based Routing
Multi-modal Contact Management
Predictive Dialers
Call Monitoring & Recording
Transaction Recording
Distributed Contact Center/Remote Agent Integration
Screen Popping
Chat and Call Me Services
Integration with Important Back and Front Office Systems
VoiceXML, WAP and VoIP Solutions