Software, Core Technologies
Web Services: Integrating Voice Solutions with the Enterprise
Web services are rapidly supplanting proprietary enterprise application integration (EAI) solutions as the leading application integration technology for enterprise applications. Web services have become a critical way to integrate interactive voice response (IVR) and other voice solutions with enterprise applications and to leverage existing enterprise IT assets.
Web Services with Envox 7
Envox 7 supports the XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL) protocols that make Web services possible. In addition, Envox 7 provides the following capabilities to enable developers to leverage Web services within voice solutions:
- Call a Web service. A voice solution can interact with any Web service provider on the Web.
- Act as a Web service provider. Any enterprise application that relies on Web services for application-to-application interactions can access and use the services exposed by the Web service interface to load and start scripts, call subroutines, get and set variables, and notify channels.
Getting Started with Web Services
Envox Worldwide's Professional Services Group can help you develop and deploy IVR and other voice solutions based on Web services. Contact your local Envox office for more details.
