Software, Envox CTI Links
Envox CTI Links™ is a family of software products that connect the Envox Communications Development Platform 7 to leading CTI servers and contact center architectures, allowing developers using Envox 7 to easily integrate CTI functions such as screen pops and intelligent call routing into their Envox-based voice solutions.
Envox CTI Links make it possible to integrate Envox-based voice solutions with all the leading IP and traditional (TDM) contact center infrastructures including PBXs, IP PBXs, and ACDs from companies such as Cisco, Alcatel, Avaya, and Nortel. And, by utilizing Envox CTI Links products, enterprises and service providers are able to enhance their contact centers with integrated voice response (IVR) and advanced capabilities, including multi-modal (phone, email, Web, fax) communication with customers.
