Software, Envox 7
Envox Reports
Envox Reports is a Web-based reporting package compatible with the Envox Communications Development Platform that provides standard IVR utilization and performance reports including call volume and call duration reports.
- Web interface allows you to access your reports from anywhere
- Monitor key performance metrics such as call duration, call outcome, and delays
- Identify trends and issues through user-configurable views and filters
- Charts and tables organize the data in easy-to-read format that allows for quick decision making
Our Standard Reports Allow You to Measure System Performance and Utilization
- Total calls - total number of calls
- Answered calls - number of answered calls
- Unanswered calls - number of unanswered calls
- Service level % - percentage of answered calls
- Total call duration - total duration of all answered calls
- Avg. call duration - average duration of a call
- Avg. delay before answer - average delay between call start and call answer (answered calls)
- Max. delay before answer
- Avg. delay with no answer - average delay between call start and call disconnect (unanswered calls)
- Max. delay with no answer
Technical Specifications
- Compatible with Envox 7.1 and later releases
- Envox Reports only works with Envox and VoiceXML scripts (not CCXML)
- Must be installed inside an Envox domain - not supported with standalone ECS configuration
- Requires PostgreSQL Database Server (installed with Envox Reports)
- Requires Apache HTTP Server (installed with Envox Reports)
