Envox OnDemand™ is a high-performance, speech-enabled contact center voice service for enterprises and service providers that want the benefits of a hosted voice solution.
Because of the quality of the voice solutions deployed and the robustness of the hosting network, Envox OnDemand significantly reduces time-to-market and the startup costs and associated with delivering high performance voice solutions.
Delivering Voice Solutions For Organizations Of All Sizes
Envox OnDemand offers customized voice solutions to enterprises and service providers of all sizes. The following solutions are offered and each solution is customized to the specific business needs of our customers:
- Voice self-service
- DTMF and speech-enabled solutions
- Inbound/outbound
- Vertical solutions
- Multi-modal solutions
- Contact center services
- Intelligent routing
- CTI solutions, including screen pops
- Live agent fall-back
- Unified communications
- Automated operator services/auto attendant
- Voicemail services
Envox OnDemand Delivers Immediate Benefits to Enterprises and Service Providers
You'll benefit from:
- Automation - Envox OnDemand puts the world's best speech recognition technology into the hands of some of the world's most experience interface designers. The result is outstanding interfaces that improve customer satisfaction and drive automation rates higher.
- Customization - Customized solutions that reinforce your brand and snap together with your infrastructure
- Simplicity - One contact point for all services: Design, IVR application, infrastructure, operation
- Reliability - Reliability for mission critical applications - including 100% redundant facilities, servers, network connections, firewall
- Integration with Web services
- All staffing requirements, 24x7, including live operator backup
- Speed to Market - It's fast. Solutions are usually deployed in less than 4 months
- Cost Savings - Reduce entry cost by up to 80%. Provides convenient "Pay-as-you-go" transaction/usage-based pricing options
Delivered on the Highest Performing Network
Envox OnDemand is delivered on the carrier grade network of VoltDelta - provider of the world's highest performing directory assistance and operator services solutions. The VoltDelta network offers:
- Carrier grade solution - Proven at more than 50 of the world's leading carriers
- Experience handling over 3.5 billion calls for top carriers
- 100% redundant solution guarantees performance
- VoIP network drives additional cost savings and rapid deployment
- Supports VoIP, TDM, or mixed customer networks
- Optimized for demanding enterprises
ENVOX ONDEMAND: RAPID ROI FOR ALL YOUR VOICE SOLUTION NEEDS
