IVR, IVR for Utilities
Envox Worldwide offers a wide range of utility IVR solutions that significantly improve customer service, increase staff productivity and reduce operating expenses. And, Envox Utility IVR Solutions leverage the latest advances in open, standards-based voice technologies to drive rapid ROI. Whether you're implementing a new service or looking to replace an outdated, high-maintenance legacy IVR system, we can provide the solution to meet your exact requirements.
Look to Envox for touchtone or speech-enabled IVR solutions for:
- Billing Information & Pay-by-Phone
- Outage Reporting and Notifications
- Meter reading
- Service Scheduling
- Connect/Disconnect Service
- Call Before You Dig
- Collections Notifications
- Mobile Employee Access to Next Job Information
- Emergency Notifications
- Surveys
- Intelligent Call Routing
- Home-based Agents
- Agent Screen Pop
- Call Recording
- VoIP Contact Center Solutions
Envox provides a complete line of IVR software, services and solutions including turnkey IVR solutions and consulting services; IVR platforms and development software. The Envox Worldwide Professional Services Group can create custom IVR solutions and designed to achieve your specific objectives. Our packaged IVR solutions lower the cost and time needed to automate service operations.
Nowhere in the industry will you find Utilities IVR solutions with such a compelling combination of advantages:
- Better service at lower costs: Envox IVR solutions are designed to automate the highest percentage of your calls, freeing skilled agents to serve callers with complex needs.
- Faster deployment: Envox IVR solutions fit smoothly into your existing business processes, call center and IT infrastructures.
- Simplified maintenance: Envox's open, standards-based IVR solutions allow for rapid system upgrades and easily handle any mix of legacy and emerging technologies for a cost-effective and future-proof solution.
- Lower total cost of ownership: Price/performance leadership yields rapid ROI on all your IVR initiatives.
Contact Envox and start the discovery process today.
